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Contact Us

Contact Evirea

We're Here to Help

At Evirea, we value your feedback, questions, and concerns. Your satisfaction is our top priority. Please don't hesitate to reach out to us using the information below, and our dedicated customer service team will assist you as quickly as possible.

Preferred Method of Contact

For the fastest and most efficient service, please contact us via email. This allows us to properly document your inquiry and ensure it is handled by the right team member.

Customer Service Email:
evireaint@outlook.com

What to Include in Your Email:

To help us resolve your issue promptly, please include the following information in your email:

  • Your Full Name

  • Order Number (if your inquiry is about a purchase)

  • The Reason for Your Contact (e.g., question about a product, return request, issue with an order)

  • Any Relevant Details (e.g., product name, screenshot of an error message)

We strive to respond to all email inquiries within 24-48 hours during our standard business hours.

Frequently Asked Questions (FAQs)

You might find an immediate answer to your question in our help center. Before contacting us, please check our detailed policy pages:

  • [Shipping Policy] – For questions about delivery times, costs, and tracking.

  • [Return & Exchange Policy] – For instructions on how to return an item and our refund process.

  • [Payment Policy] – For information on accepted payment methods and security.

  • [Privacy Policy] – For details on how we handle your personal data.

  • [Terms of Service] – For the legal terms governing the use of our website.

What to Expect

Our Response Time: We are committed to responding to your initial inquiry within one to two business days. Complex issues may require more time for a full investigation, but we will keep you updated on our progress.

Business Hours: Our customer service team operates from 9:00 AM to 5:00 PM PST, Monday through Friday, excluding major public holidays. Emails received outside of these hours will be responded to on the next business day.

A Note on Security: For your privacy and security, please do not send sensitive information (such as full credit card numbers) via email or the contact form. Our secure payment system is designed to protect that information, and our team will never ask for it through these channels.

Thank you for choosing Evirea. We appreciate your trust in us.